Returns & Exchanges

Ado Official Music Shop offers a 30-day return policy for all eligible merchandise, provided items are returned in their original, unopened packaging. We strive to ensure every fan is satisfied with their purchase while maintaining the integrity of our limited edition collectibles.

1

Initiate Your Request

Log into your account and select the order you wish to return, or contact our support team with your order number to receive a Return Merchandise Authorization (RMA).

2

Prepare the Package

Securely pack the items in their original packaging, ensuring all tags, inserts, and protective seals are intact to qualify for a full refund.

3

Ship the Items

Affix the provided return shipping label to your package and drop it off at any authorized carrier location; please retain your tracking receipt for reference.

4

Receive Your Refund

Once our warehouse inspects and approves the returned items, your refund will be processed back to your original payment method within 5-10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing